"Harmon, Paul" <br/><br/>
Business Process Change: A Business Process Management Guide for Managers and Process Professionals 

 - 4th 
 - 497p    cm 24 
<br/><br/><label>ISBN: </label>978 0128158470 
<br/><br/><label>Dewey Class. No.: </label>658.4  /  H 228