"Heppell, Michael" <br/><br/>
Five Star Service: How to deliver exceptional customer service (3rd Edition) 

 - 3rd 
 - 273p    cm 20 
<br/><br/><label>ISBN: </label>978 1292100203 
<br/><br/><label>Dewey Class. No.: </label>658.8  /  H 41