| 000 | 00475nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 241229s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978 1292100203 | ||
| 041 | _aEnglish | ||
| 082 | _a658.8 | ||
| 082 | _b H 41 | ||
| 100 | _a"Heppell, Michael" | ||
| 245 | 0 | _aFive Star Service: How to deliver exceptional customer service (3rd Edition) | |
| 250 | _a3rd | ||
| 264 | _aLondon | ||
| 264 | _b Pearson UK | ||
| 264 | _c2015 | ||
| 300 | _a273p | ||
| 300 | _c cm 20 | ||
| 999 |
_c19370 _d19370 |
||